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Privacy Policy

Privacy Policy for SockWave

 

Last Updated: July 15, 2025

Welcome to SockWave ("we", "us", "our"). We are committed to protecting the privacy of our customers ("you"). This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit and make purchases from our website (https://sockwave.shop/).

By using our website, you agree to the collection and use of information in accordance with this policy.

 

1. Information We Collect

 

We collect information to provide and improve our service to you. The types of information we collect are:

a) Information You Provide to Us:

  • Personal Identification Information: Name, mailing address, email address, phone number. This is collected when you create an account, place an order, or contact our customer service.

  • Payment Information: While you make a payment, your payment details are processed directly by our secure third-party payment gateways (e.g., bKash, Nagad, or credit/debit card processors). We do not store your full credit card number or MFS PIN on our servers.

b) Information We Collect Automatically:

  • Device and Usage Information: When you access our website, we automatically collect certain information, such as your IP address, browser type, operating system, pages you visit, and the time and date of your visit.

  • Cookies and Tracking Technologies: We use cookies, which are small files stored on your device, to enhance your shopping experience. Cookies help us remember items in your shopping cart, understand your preferences, and gather analytics about our website traffic.

 

2. How We Use Your Information

 

We use the information we collect for various purposes, including:

  • To Process and Fulfill Your Orders: This includes managing payments, arranging for shipping, and providing you with invoices and order confirmations.

  • To Communicate With You: To send you updates about your order, respond to your inquiries, and provide customer support.

  • To Improve Our Website: To analyze how our customers use the site, improve our product offerings, and enhance website functionality and user experience.

  • For Marketing and Promotions: To send you information about new products, special offers, and other promotions. You will always have the option to opt-out of receiving marketing communications from us.

  • For Security and Fraud Prevention: To protect our website, our business, and our customers from fraudulent activities.

 

3. How We Share Your Information

 

We do not sell or rent your personal information to third parties. We only share your information with trusted partners under the following circumstances:

  • Delivery and Courier Services: We share your name, address, and phone number with our courier partners to deliver your orders.

  • Payment Processors: We share transaction information with our payment gateways to process your payments securely.

  • Legal Requirements: We may disclose your information if required to do so by the laws of Bangladesh or in response to a valid legal request from a government authority.

These service providers are only given the information necessary to perform their specific services and are required to keep your information confidential and secure.

 

4. Data Security

 

We are committed to protecting your data. We use administrative, technical, and physical security measures, such as Secure Sockets Layer (SSL) technology, to help protect your personal information. However, please remember that no method of transmission over the Internet or method of electronic storage is 100% secure.

 

5. Cookies

 

You can choose to disable cookies through your browser settings. However, if you disable cookies, some features of our website (like the shopping cart) may not function properly.

 

6. Your Rights

 

We respect your rights regarding your personal information. You have the right to:

  • Access the personal information we hold about you.

  • Request corrections to any inaccurate or incomplete information.

  • Request the deletion of your personal data, subject to certain legal obligations.

  • Opt-out of marketing communications by clicking the "unsubscribe" link in our emails or by contacting us directly.

To exercise any of these rights, please contact us using the details below.

 

7. Third-Party Websites

 

Our website may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We have no control over and assume no responsibility for the content or privacy practices of any third-party sites or services.

 

8. Changes to This Privacy Policy

 

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top.

 

9. Contact Us

 

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

  • Email: support@sockwave.shop

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